Policies

Product Return Policy & Procedure 

In the event that you dissatisfied with the performance of a product purchased from AV Toolbox, you may return it within 30 Days of its shipment date (unless specifically noted at the time of sale), by the following procedure: 

   
1. Obtain an RA (Return Authorization) Number from AV Toolbox by emailing tech.usa@tvone.com or calling (888 )520-7479, prior to  the return. A shipping address for the return will be provided when the RA Number is assigned. You may want to insure your return, since we cannot be responsible for lost or misdirected returns.
   
2. The RA Number must be written on the outside of the package, prior to its return.
   
3. The original Packing List must me included with the returned merchandise.
   
4. The product must be returned to our location within 30 days of our original shipment date, with shipping prepaid. 
   
5. The product must be received by AV Toolbox in new condition and with all accessories present. 

When those conditions are met, a credit will be issued in the amount paid for the product, less any original shipping charges. An appropriate restocking charge will be levied if the product is returned in unsatisfactory condition or some accessories are missing.  

Product Warranty Policy

LIMITED WARRANTY - AV Toolbox warrants the original purchaser that the equipment it sells will be free from defects in materials and workmanship for a period of one year from the date of purchase. Should this product, in AV Toolbox's opinion, prove defective within this warranty period, AV Toolbox, at its option, will repair or replace this product without charge. Any defective parts replaced become the property of AV Tolbox. This warranty does not apply to those products which have been damaged due to accident, unauthorized alterations, improper repair, modifications, inadequate maintenance and care, or use in any manner for which the product was not originally intended.

If repairs are necessary under this warranty policy, the original purchaser must obtain a Return Authorization Number from AV Toolbox and return the product to a location designated by AV Toolbox, freight prepaid. After repairs are complete, the product will be returned, freight prepaid.

LIMITATIONS - All products sold are "as is" and the above Limited Warranty is in lieu of all other warranties for this product, expressed or implied, and is strictly limited to one year from the date of purchase. AV Toolbox assumes no liability to end-users for any loss of use, revenue or profit. 

AV Toolbox makes no other representation of warranty as to fitness for the purpose or merchantability or otherwise in respect of any of the products sold. The liability of AV Toolbox with respect to any defective products will be limited to the repair or replacement of such products. In no event shall AV Toolbox be responsible or liable for any damage arising from the use of such defective products whether such damages be direct, indirect, consequential or otherwise, and whether such damages are incurred by the reseller, end-user or any third party.  

Privacy Policy Statement

For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the email address (where possible).

We collect only the domain name, but not the e-mail address of visitors to our Web page, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used for internal review and is then discarded, used to improve the content of our Web page and not shared with other organizations for commercial purposes.

If you supply us with your postal address on-line you will only receive the information for which you provided us your address and subsequent related information.

Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line.